Reviews

from our CUSTOMERS near New Castle!

• 

  Just bought a new car from here, Brett Parker helped my wife and I get an amazing deal and save a lot of money. We couldn't be happier.

• 

  Steve Williams and Nate Todd recently went above and beyond to ensure my truck was fixed professionally and quickly at the Porter Nissan Bodyshop. They kept me informed during the whole process and even worked with my schedule when it was time to pick up. Thank you Steve and Nate!

• 

  It was quick, he didn’t keep me waiting long, so I appreciated that, but I did come close to closing time. But they always done good work on my car. And I look forward to getting my tires done, but they are a little pricey.

• 

  This is the second time I've bought a truck at Porter Nissan. Lee was great! He made my trade in / buying experience smooth and painless. He even followed up to see how I was enjoying the new truck. Love my new Frontier! Will definitely be back for my next one.

• 

  Nice Service Dept. Friendly staff. Promised oil change in 30 to 40 minutes and done by then. Comfortable waiting area with free coffee, water or tea. Vending also.

• 

  Mike was great! Kept me informed and when the car was ready and he knew I had to go to work he drove my car up to the door for me.

• 

  Just bought a new car from here, Brett Parker helped my wife and I get an amazing deal and save a lot of money. We couldn't be happier.

• 

  Everyone who I spoke to was so nice and informative, from beginning to end. The wait for my services to be done was a lot shorter than expected and my car was also disinfected after. I will absolutely be returning

• 

  Michael Ferguson was excellent. He was thorough, greeted me immediately as I walked in. He was behind me. He explained everything before I signed to agree to the service. I highly recommend him.

• 

  I marked the service work question in this survey as “probably will”. In all the years we’ve had vehicles from Porter Nissan we’ve never had an issue that required maintenance per say. However, it’s a bit too far to get routine oil changes at the dealership, so we use a local shop to do that maintenance work.

• 

  Nice Service Dept. Friendly staff. Promised oil change in 30 to 40 minutes and done by then. Comfortable waiting area with free coffee, water or tea. Vending also.

• 

  Went for an oil change and transmission fluid change. During the visit I mentioned a crack in my taillight cover. Rob ordered the part for me and it came in the next day. Both visits were shorter than expected and Rob Williams kept me informed step by step. I am a very satisfied customer.

• 

  Leland Jones is extraordinary. Lee had our new Rogue parked in the show room prepped and tagged when I got there. We had only decided on the car earlier in the day. Working through the paperwork took less than an hour. Lee was also careful to provide a full review of the electronics in the vehicle and discussed all of the Nissan services.

• 

  Just bought a new car from here, Brett Parker helped my wife and I get an amazing deal and save a lot of money. We couldn't be happier.

• 

  Everyone who I spoke to was so nice and informative, from beginning to end. The wait for my services to be done was a lot shorter than expected and my car was also disinfected after. I will absolutely be returning

• 

  Went for an oil change and transmission fluid change. During the visit I mentioned a crack in my taillight cover. Rob ordered the part for me and it came in the next day. Both visits were shorter than expected and Rob Williams kept me informed step by step. I am a very satisfied customer.

• 

  Michael Ferguson was excellent. He was thorough, greeted me immediately as I walked in. He was behind me. He explained everything before I signed to agree to the service. I highly recommend him.

• 

  Nice Service Dept. Friendly staff. Promised oil change in 30 to 40 minutes and done by then. Comfortable waiting area with free coffee, water or tea. Vending also.

• 

  Left with another fine automobile today, and they were happy to work with me on a potential overage on lease miles. This is our 7th Nissan vehicle and none of them have let us down or left us stranded. I wouldn't hesitate to get another Nissan from Porter

• 

  Just bought a new car from here, Brett Parker helped my wife and I get an amazing deal and save a lot of money. We couldn't be happier.

• 

  It was a great experience. May Nissan Murano was serviced promptly and completed promptly. Rob, the Service Advisor helped me a lot by providing me with timely updates on the repair and its completion. He is very friendly and professional in his approach to customers like me.

• 

  The service reps are always very attentive and helpful. I never feel like they are pushing unnecessary service for my vehicle. It is always a delightful experience dealing with the service department.

• 

  Nice Service Dept. Friendly staff. Promised oil change in 30 to 40 minutes and done by then. Comfortable waiting area with free coffee, water or tea. Vending also.

• 

  Leland Jones is extraordinary. Lee had our new Rogue parked in the show room prepped and tagged when I got there. We had only decided on the car earlier in the day. Working through the paperwork took less than an hour. Lee was also careful to provide a full review of the electronics in the vehicle and discussed all of the Nissan services.

• Always great service.

• My service advisor was Rob. He was great--went over all the details and was quite pleasant and friendly.

• Angel Payne went above and beyond, once again, to find the exact Murano I was

• Fast oil change. Friendly customer service.

• Quick and excellent!

• It was a great experience. May Nissan Murano was serviced promptly and completed promptly. Rob, the Service Advisor helped me a lot by providing me with timely updates on the repair and its completion. He is very friendly and professional in his approach to customers like me.

• 

  I've been using Porter Nissan's service since 2003 and find it very easy to work with the service writers with the work being done in the estimated time.

• 

  Really fast service department fixed my car quickly. People are extremely friendly. Will be coming back here again.

• 

  Thanks to Jeremiah and the team. I had a cool buying experience. Love my Pacific Sunset Murano :)

• 

  Mike Ferguson made good recommendations on what to service with my car and kept me updated on the progress throughout the day. Thank you.

• 

  Excellent service. Very helpful. The service department has helped with several issues in the past and is always willing to go above and beyond.

• 

  I highly recommend Porter Nissan (we love Nissans!) and if you can work with Angel Payne you will find the experience very easy and low stress.

• 

  Just bought a new car from here, Brett Parker helped my wife and I get an amazing deal and save a lot of money.

• 

  Went in for an oil change. As usual, customer service was wonderful. Had some other maintenance taken care that was needed and saved some money with my rewards. Didn't have to wait long either.

• 

  Nice Service Dept. Friendly staff. Promised oil change in 30 to 40 minutes and done by then.

• 

  Although i had to explain a couple of times what I needed done. ... the service overall was good. Im also happy to know that cleaning of the touch points in your vehicle does take place behind the scenes during this pandemic.

• 

  Nice Service Dept. Friendly staff. Promised oil change in 30 to 40 minutes and done by then. Comfortable waiting area with free coffee, water or tea. Vending also.

• 

  When I began searching for my next vehicle I had a very specific car in mind, one that I wasn't able to find near my home or in the state of PA. I've never purchased a car out of state and was a little hesitant at first, until I spoke with Miles Gawel from Porter Pre-Owned in Newark, DE. From the first conversation he was very attentive and was able to answer all my questions and concerns. We set up a meeting for the following Saturday and I enlisted a friend and traveled the 1 1/2 hours to the Dealership. Miles greeted us upon driving on the lot, had the car in the showroom ready for the test drive. After a quick drive I was satisfied that this was the car for me. Miles assured me that the delivery process would be quick and easy and it was, Eric Gawel, the Finance Manager was as friendly and personable as anyone could ask. He explained everything, called my local dealership to confirm they would honor the extended warranty I purchased, got me a great rate and sent us on our way. This was definitely the best car buying experience I've ever had, and that is saying a lot.

• 

  When my wife needed a new car last year, we went to Porter Nissan and ran into Angel Payne -- who helped us get exactly what my wife wanted, and helped work out the financing quickly and easily. We were in and out in the time I expected just to be looking at cars!

• 

  Fixed my air bag problem in a used Nissan Sentra Spec V. They charged a about .5 hour too much to find the simple problem but they were a big help. I will use them again for sure!

• 

  Friendly service people, clean building - including garage, updates on progress, and prices don't change after they have your car.

• 

  Mike Ferguson made good recommendations on what to service with my car and kept me updated on the progress throughout the day. Thank you.

• 

  I was recently in a car accident that totaled my car and was not excited about purchasing another. I knew that I was approaching this experience from a negative place and was very definite about what I wanted and how much I was willing to spend. From the moment I walked into Porter Nissan I was greeted with friendliness and understanding. I began my search in the used car department. I visited the used lots on two different occasions and spent a lot of time researching online. Angel, my primary sales person, was extremely patient and knowledgeable. She spent hours with my family as we combed the lots and test drove numerous cars. She was adamant about finding something I would love. When I finally got my settlement and was ready to make the purchase, I went back to Porter to make my selection. Unfortunately, at that moment, they didn't really have anything in the used department that excited me. Angel was with another customer when I returned, but she had Jeff assist us with going over the cars on the lot and even testing driving more. Jeff, too, was awesome. He broke down all the costs and gave us very frank, excellent advice on what would be the best value for what I wanted. At that point, I just didn't fall in love with any of the used cars. So, over to the new car lot we went just to check in with Angel and tell her where we stood. She was still busy so we proceeded to talk with Gene, the sales manager. He was such an easy guy to talk to- comfortable, funny and open. We just felt so welcome at Nissan. After looking at new cars that I thought were out of my price range, Angel finished with her customer and came to help us. I told her how frustrated I was and that I just felt lost...here I was going to spend over $20,000 for something I didn't really want! That is a lot to swallow. Angel very honestly asked me to just lay out exactly what features I wanted, the price point and what would make me happy. She then worked with the sales manager to find me the perfect fit! I was able to get a brand new Rogue with everything I wanted slightly under my dollar amount and I am sooooo happy! While we were waiting for Angel and paperwork, other sales people came to chat with us and everyone was just so pleasant and easy-going. It really felt like everyone loved working there and the entire place just had a happy vibe. This is exactly what I needed while I struggled with car buying. So, a big thank you to everyone at Porter for making my car buying experience dare I say PLEASANT and EASY! I will definitely be recommending you to all my friends!

• 

  Really fast service department fixed my car quickly. People are extremely friendly. Will be coming back here again.

• 

  Mike Ferguson made good recommendations on what to service with my car and kept me updated on the progress throughout the day. Thank you.

• 

  I went to Porter Nissan after my previous car died unexpectedly. I definitely wasn't crazy about the idea of getting a new vehicle, but after working with Angel at Porter, I have everything I want and more in my new Juke. Angel listened to my financial needs, everything I loved in my old car and what I would like in a replacement vehicle. The process was easy, and I love my new car. Highly recommended!

• 

  Fast and friendly service, and I was offered a coupon which I was able to use.

• 

  Fixed my air bag problem in a used Nissan Sentra Spec V. They charged a about .5 hour too much to find the simple problem but they were a big help. I will use them again for sure!

• 

  Really fast service department fixed my car quickly. People are extremely friendly. Will be coming back here again.

• 

  Mike Ferguson made good recommendations on what to service with my car and kept me updated on the progress throughout the day. Thank you.

• 

  Thanks to Mr. Jones for not nagging me, calling, texting, emailing or just being a nuisance as that would have surely turned me off from buying from him. Mr. Jones is the salesman to see at Porter Nissan!

• 

  Friendly service people, clean building - including garage, updates on progress, and prices don't change after they have your car.

• 

  All staff was very friendly and helpful. They showed me to waiting room and gave complete and thorough explanations. They also called me by my name, which is always a plus. Free coffee and water in the waiting area made the wait go by quickly and comfortably. Very pleased with my visit!!

• 

  Never experienced anything like it and now a bit spoiled. Anyway, the Tech diagnosed the issue(s), laid out my options and gave me a breakdown in what it would cost and how important it may be. It wasn't a quick and easy repair because other things had to be eliminated but every step/decision was explained. Got everything repaired I needed and got my Jeep back. For me this dealer is far but worth the extra drive.

• 

  I've been using Porter Nissan's service since 2003 and find it very easy to work with the service writers with the work being done in the estimated time. They never try and up-sell service; if they recommend a repair there is no pressure to have it done.

• 

  I was recently in a car accident that totaled my car and was not excited about purchasing another. I knew that I was approaching this experience from a negative place and was very definite about what I wanted and how much I was willing to spend. From the moment I walked into Porter Nissan I was greeted with friendliness and understanding. I began my search in the used car department. I visited the used lots on two different occasions and spent a lot of time researching online. Angel, my primary sales person, was extremely patient and knowledgeable. She spent hours with my family as we combed the lots and test drove numerous cars. She was adamant about finding something I would love. When I finally got my settlement and was ready to make the purchase, I went back to Porter to make my selection. Unfortunately, at that moment, they didn't really have anything in the used department that excited me. Angel was with another customer when I returned, but she had Jeff assist us with going over the cars on the lot and even testing driving more. Jeff, too, was awesome. He broke down all the costs and gave us very frank, excellent advice on what would be the best value for what I wanted. At that point, I just didn't fall in love with any of the used cars. So, over to the new car lot we went just to check in with Angel and tell her where we stood. She was still busy so we proceeded to talk with Gene, the sales manager. He was such an easy guy to talk to- comfortable, funny and open. We just felt so welcome at Nissan. After looking at new cars that I thought were out of my price range, Angel finished with her customer and came to help us. I told her how frustrated I was and that I just felt lost...here I was going to spend over $20,000 for something I didn't really want! That is a lot to swallow. Angel very honestly asked me to just lay out exactly what features I wanted, the price point and what would make me happy. She then worked with the sales manager to find me the perfect fit! I was able to get a brand new Rogue with everything I wanted slightly under my dollar amount and I am sooooo happy! While we were waiting for Angel and paperwork, other sales people came to chat with us and everyone was just so pleasant and easy-going. It really felt like everyone loved working there and the entire place just had a happy vibe. This is exactly what I needed while I struggled with car buying. So, a big thank you to everyone at Porter for making my car buying experience dare I say PLEASANT and EASY! I will definitely be recommending you to all my friends!

• 

  Mike Ferguson made good recommendations on what to service with my car and kept me updated on the progress throughout the day. Thank you.

• 

  I've been using Porter Nissan's service since 2003 and find it very easy to work with the service writers with the work being done in the estimated time. They never try and up-sell service; if they recommend a repair there is no pressure to have it done.

• 

  I went to Porter Nissan after my previous car died unexpectedly. I definitely wasn't crazy about the idea of getting a new vehicle, but after working with Angel at Porter, I have everything I want and more in my new Juke. Angel listened to my financial needs, everything I loved in my old car and what I would like in a replacement vehicle. The process was easy, and I love my new car. Highly recommended!

• 

  Mike Ferguson made good recommendations on what to service with my car and kept me updated on the progress throughout the day. Thank you.

• 

  I've been using Porter Nissan's service since 2003 and find it very easy to work with the service writers with the work being done in the estimated time. They never try and up-sell service; if they recommend a repair there is no pressure to have it done.

• 

  Fixed my air bag problem in a used Nissan Sentra Spec V. They charged a about .5 hour too much to find the simple problem but they were a big help. I will use them again for sure!

• 

  Fast and friendly service, and I was offered a coupon which I was able to use.

• 

  I've been using Porter Nissan's service since 2003 and find it very easy to work with the service writers with the work being done in the estimated time. They never try and up-sell service; if they recommend a repair there is no pressure to have it done.

• 

  All staff was very friendly and helpful. They showed me to waiting room and gave complete and thorough explanations. They also called me by my name, which is always a plus. Free coffee and water in the waiting area made the wait go by quickly and comfortably. Very pleased with my visit!!

• 

  When my wife needed a new car last year, we went to Porter Nissan and ran into Angel Payne -- who helped us get exactly what my wife wanted, and helped work out the financing quickly and easily. We were in and out in the time I expected just to be looking at cars!

• 

  I recently took my car to porter for repairs after it was damaged in an auto accident. At first things were rocky, but the service reps made sure that I was happy and all of my issues were addressed. The waiting room is comfortable and the staff is very friendly. Great job all! I would take my car back there again... though I hope not to ever have to!!!

• 

  Dan is my service liaison and absolutely AMAZING at his job!! Front desk staff were friendly as well. Joshua is an awesome mechanic and I plan to request him any time my truck needs service. DEFINITELY coming back here for as long as I'm in this area.Glad to find exemplary service here like I was used to at Pacific Nissan in San Diego.

• 

  Fast and friendly service, and I was offered a coupon which I was able to use.

• 

  I purchased my first car from a dealer in 1986. Last week I purchased a pre-owned BMW 128 convertible from Porter Nissan. In the I intervening 30 years I bought a lot of cars, and this was far and away my best auto purchase experience. They were very easy to work with, they were extremely nice, everything that they promised worked out as agreed. The vehicle is in perfect shape. I've been researching 128's for 6 months and I'm confident I got a great price. I really can't say enough about how fantastic these guys are. I wish I could give them 6 stars.

• 

  All staff was very friendly and helpful. They showed me to waiting room and gave complete and thorough explanations. They also called me by my name, which is always a plus. Free coffee and water in the waiting area made the wait go by quickly and comfortably. Very pleased with my visit!!

• 

  Fast and friendly service, and I was offered a coupon which I was able to use.

• 

  Friendly service people, clean building - including garage, updates on progress, and prices don't change after they have your car.

• 

  The dealership was clean and everyone was very friendly. Alycia was our salesperson, she was great. I've never had a salesperson care so much that I understood all the features on my new car. After we signed the papers (which is when most salespeople move on to the next customer) she went through all the tech features. She was just great through the whole process.

• 

  All staff was very friendly and helpful. They showed me to waiting room and gave complete and thorough explanations. They also called me by my name, which is always a plus. Free coffee and water in the waiting area made the wait go by quickly and comfortably. Very pleased with my visit!!

• 

  Scheduling my vehicle for recommended maintenance was convenient. Great service, knowledgeable technicians and fair pricing.

• 

  Friendly service people, clean building - including garage, updates on progress, and prices don't change after they have your car.

• 

  Simply outstanding! My entire experience with Porter Nissan exceeded my expectations. Jason C. responded to my initial internet inquiry, and was consistently responsive and professional. He demonstrated outstanding customer service, and did everything possible to ensure I got the right vehicle for me at what I considered a fair price. Jason quickly addressed and resolved all of my questions and concerns, took care of minor issues with the vehicle, and went above and beyond to treat me like a valued customer. He truly earned my business. Furthermore, every Porter representative I met during the buying process was friendly, helpful, knowledgeable, energetic and professional. Many thanks and kudos to Jason, Jeff, Gene, Bob, and Lee for making this the best vehicle purchase experience I have ever had. I have already told several friends and colleagues about my experience and highly recommended Porter Nissan.

• 

  I went to Porter Nissan after my previous car died unexpectedly. I definitely wasn't crazy about the idea of getting a new vehicle, but after working with Angel at Porter, I have everything I want and more in my new Juke. Angel listened to my financial needs, everything I loved in my old car and what I would like in a replacement vehicle. The process was easy, and I love my new car. Highly recommended!

• 

  Fixed my air bag problem in a used Nissan Sentra Spec V. They charged a about .5 hour too much to find the simple problem but they were a big help. I will use them again for sure!

• 

  Went in for an oil change. I was able to pull into the service station without a wait. I was immediately greeted by a customer service rep. Everyone that I came in contact with was friendly and helpful. Afterward, I got a list of recommendations that I needed to have done to my car, for free. Free Wi-Fi, coffee and water was provided in the waiting area, which made my wait a little more pleasant. The bathroom was clean.

• 

  I recently took my car to porter for repairs after it was damaged in an auto accident. At first things were rocky, but the service reps made sure that I was happy and all of my issues were addressed. The waiting room is comfortable and the staff is very friendly. Great job all! I would take my car back there again... though I hope not to ever have to!!!

• 

  I've been using Porter Nissan's service since 2003 and find it very easy to work with the service writers with the work being done in the estimated time. They never try and up-sell service; if they recommend a repair there is no pressure to have it done.

• 

  Thanks to Jeremiah and the team. I had a cool buying experience. Love my Pacific Sunset Murano :)

• 

  Really fast service department fixed my car quickly. People are extremely friendly. Will be coming back here again.

• 

  Mike Ferguson made good recommendations on what to service with my car and kept me updated on the progress throughout the day. Thank you.

• 

  Excellent service. Very helpful. The service department has helped with several issues in the past and is always willing to go above and beyond.

• 

  When my wife needed a new car last year, we went to Porter Nissan and ran into Angel Payne -- who helped us get exactly what my wife wanted, and helped work out the financing quickly and easily. We were in and out in the time I expected just to be looking at cars!

• 

  Fast and friendly service, and I was offered a coupon which I was able to use.

• 

  I purchased my first car from a dealer in 1986. Last week I purchased a pre-owned BMW 128 convertible from Porter Nissan. In the I intervening 30 years I bought a lot of cars, and this was far and away my best auto purchase experience. They were very easy to work with, they were extremely nice, everything that they promised worked out as agreed. The vehicle is in perfect shape. I've been researching 128's for 6 months and I'm confident I got a great price. I really can't say enough about how fantastic these guys are. I wish I could give them 6 stars.

• 

  Bought my Murano at another dealer but Porter is much closer to home....express service was super quick and easy....Staff was very helpful was in and out for an oil change in around an hours time.....Porter will continue to get my business not only for the excellent service but for Honoring Vets and applying and Military Discount.

• 

  The dealership was clean and everyone was very friendly. Alycia was our salesperson, she was great. I've never had a salesperson care so much that I understood all the features on my new car. After we signed the papers (which is when most salespeople move on to the next customer) she went through all the tech features. She was just great through the whole process.

• 

  Great used car buying experience! I drove to Porter Nissan from Virginia, because they were the only dealer within 100 mile radius that had the exact car I wanted at a price that was lower than I expected.

• 

  Dan is my service liaison and absolutely AMAZING at his job!! Front desk staff were friendly as well. Joshua is an awesome mechanic and I plan to request him any time my truck needs service. DEFINITELY coming back here for as long as I'm in this area.Glad to find exemplary service here like I was used to at Pacific Nissan in San Diego.

• 

  Never experienced anything like it and now a bit spoiled. Anyway, the Tech diagnosed the issue(s), laid out my options and gave me a breakdown in what it would cost and how important it may be. It wasn't a quick and easy repair because other things had to be eliminated but every step/decision was explained. Got everything repaired I needed and got my Jeep back. For me this dealer is far but worth the extra drive.

• 

  In the military and just had my car shipped back from overseas. Picked it up in Baltimore and was driving it to Boston when it started making a horrible sound. Called Porter Nissan since it was the closest one along my route and they went above and beyond my expectations. Got me in within 30 minutes, diagnosed the issue and got it fixed in a few hours. Total cost was much lower than expected and everyone was really friendly in the service department.

• 

  I had a really great experience taking my car here. By "taking my car here" I mean that my car died while in the area for a meeting (I'm not local to Delaware). My transmission died, just outside of my warranty, at about 54K miles. The staff at Nissan made this NIGHTMARE really seamless, even while I was remote. They were really communicative and helpful with providing timely updates about my car.

• 

  Thanks to Mr. Jones for not nagging me, calling, texting, emailing or just being a nuisance as that would have surely turned me off from buying from him. Mr. Jones is the salesman to see at Porter Nissan!