Customer Testimonials

I wanted to take a moment to send you a note to tell you how much we enjoyed the "Porter" experience because of you. When I buy a car I usually intend to keep it for a while so the car I choose is important. This means that the dealer I choose and the people associated with the dealer become important to me as well. In all honesty I ws not looking froward to buying a new car. You put both my wife and me at ease from the moment we walked onto the lot and throughout the whole process. We never felt pressure from you to buy. We asked for information and you provided it to us. You were very responsive in returning phone calls and following up with e-mails. We also appreciated the way you worked the financials with us. It was not the back and forth negotiating that I was dreading. I had a price point on both the Maxima and the trade in and you met me on both. I could not have asked for anything more. We love the Maxima and look forward to working with your service group to keep the car running for many years to come. We intend to mention you and Porter when "showing off" our car and let everyone know that you all treated us with respect and kindness.

Thank you again,

Joe Sabatino and Sherri Sabatino

Thank you for all of your efforts to give me the car I wanted. You handled our unintentional miscommunication most professionally. I have enclosed a letter I sent to the News Journal. I hope they print it.

I will recommend your dealership without reservation.

Sincerely,
Anna

(original)

ANNA C. GIACALONE, D.M.D.

Dear Editor,

I recently purchased a new car from Porter Nissan in Newark, Delaware. I can say unequivocally that this was the most positive experience I have ever had with a car purchase. Not only do I feel that I received a fair trade and purchase price without the typical gamesmanship but a problem was resolved in a most professional manner.

My salesman told me that the car I eventually bought had a feature that was not present. I test drove the vehicle and could have verified the equipment. I did not. I discovered the mistake after the dealership closed. When I contacted the dealership to report my problem their immediate response... "How can we make you happy?" There was no attempt to limit the dealership's responsibility or lay blame on me. Their only concern was my satisfaction. Since the feature could not be added, a suitable vehicle was located and exchanged for my original purchase.

The true test of any company's commitment to customer satisfaction is the resolution of a problem. Ed Gamaitoni and his team at Porter Nissan could not have been more accommodating. They passed the customer service test with flying colors.

Sincerely,

(signed)
Anna C. Giacalone,DMD